All Topics → Forum: Comments, Suggestions, Feature Requests → Topic: Post your tech glitches, errors, problems, etc. here.
Posted on: May 9, 2012 10:07 PM
Moderators wrote:
Hello All,
A member suggested that we try to consolidate all glitches, errors, specific complaints in one spot (great idea!!). Please feel free to express your frustrations, dissatisfaction, etc. in any of the other threads, but leave this one strictly for listing your glitches/main concerns as it relates to the new format.
It would be helpful if you would state your browser/operating system, and when you share the error, please be as specific and concise as possible. This will really help our staff and tech team! And, this way we could post what we've fixed, all in one place.
Yours, The Mods
Log in to post a replyPosts 721 - 750 (752 total)
Nov 22, 2012 07:46 PM jrgolomb wrote:
I am having a difficult getting into the chat rooms. I have attempted to download the latest java info to get in and still can't find the link to get into the chat room. Can anybody help??
Nov 22, 2012 08:15 PM chrissyb wrote:
Hi Mods, just a quick question. Is there a way to enter the chat rooms using a smart phone? I tend to use my phone much more than the computer as it is far more convenient. I have tried to look but cannot find a link. Any ideas?
Thanks.
Nov 22, 2012 08:52 PM Moderators wrote:
Jess, sometimes this issue is browser-specific (for example, I can't get to chat using Firefox, but I can with Safari). If you're using a computer (rather than a phone or tablet), and have access to an alternate browser, you may wish to give that a try.
Chrissy, because the chat rooms use Java they aren't accessible to most mobile devices.
We're sorry you're having problems getting to chat!
Nov 30, 2012 07:09 AM lewing wrote:
Haven't read all the way through this thread (and what a great idea to have a central place to post issues, by the way), so apologies if these have already come up . . . but I just now added treatment info to my profile, and ran into a couple of issues:
- Hormonal treatments. The current set-up only allows you to enter one drug. Many of us started out on tamoxifen and then switched to an AI (or have been on multiple AIs). Can this be fixed so we can enter a full history?
- Dates. The current set-up requires you to enter mm/dd/yyyy. I honestly can't remember the exact dates I started/ended chemo, just the month/year. Could this be changed so that people can just enter a month/year, or even just the year?
Thanks!!
Linda
Nov 30, 2012 04:32 PM Moderators wrote:
Just added these to our list, Linda. Thanks for your feedback!
Dec 28, 2012 06:57 AM JewelTX wrote:
I used to chat back in 2003 and 2004 but the past couple of years I have not been able to get into the chat rooms. Are they not up anymore? I would like to reconnect with some of the ladies I used to chat with.
Dec 28, 2012 07:14 AM Moderators wrote:
Hi Jewel,
We just responded to your PM. Let us know if you have any issues!
--The Mods
Feb 3, 2013 02:54 PM, edited Feb 3, 2013 02:55 PM by aprilmommy0205
Hi. I was PM-ing with someone on this site, and the last few times I have tried to reply, I have received a message that my account has a limit on the number of PMs I can send each day. I haven't successfully sent any today (Sunday) and I am still getting that message.
Feb 3, 2013 03:02 PM exbrnxgrl wrote:
April,
I seem to remember that there were some pm'ing limits on new members ( you just joined, right ?). Hopefully the mods will be along soon to clarify that. Welcome!
Caryn
Feb 3, 2013 05:16 PM Moderators wrote:
aprilmommy, extrnxgrl is exactly right. There is a limit on how many private messages new members can send. The limit was instituted to stop spammers who were registering and then immediately using PMs to spam members with messages.
• The Mods
Feb 3, 2013 09:02 PM aprilmommy0205 wrote:
That makes sense. It's too bad spammers have to be everywhere.
Someone was sharing some very valuable information with me and I wrote back to thank them and it wouldn't go through. I wanted to express my appreciation for her taking the time to discuss my concerns.
So how long do you have to be a member because the limit is lifted? Or, is it based on a post count?
Feb 4, 2013 12:50 PM, edited Feb 4, 2013 12:52 PM by curveball
How do I remove "Recommended Articles" from My Profile? I have fourteen in there and all I see is one button to Save and one to Archive. Speaking of which, what is the difference between Save and Archive?
By the way, I'm still getting lots of irrelevant articles--ones that only apply to people who had lumpectomy when I had a mastectomy, pregnancy-related articles when I'm postmenopausal, and the like, even though the relevant information is in my profile. Are there any improvements in the works to the selection of articles that are considered relevant?
Feb 4, 2013 02:03 PM Moderators wrote:
Curveball- Thanks for your feedback and we regret that the recommended articles are so off target for your diagnosis and age.
We are checking with the tech team concerning the issues of removing, saving and archiving the articles- We will get back to you shortly.
Feb 6, 2013 10:52 PM chrissyb wrote:
Hi Mods! Just to let you know something weird is going on in the Bone Mets thread. Names and posts don't match up and the posts spread the whole width of the page.
Love n hugs. Chrissy
Feb 7, 2013 02:13 AM Musical wrote:
Hi Mods, Ive read some of the 1st page and this last page. Someone mntioned about colour. Just want to say I LOVE the maroon colour around your avatar, up the top and on various buttons. Hope you keep on keeping that! Some have mentioned there seems to be a lot of dead space on the left. I agree with that.
Thankyou for giving us forums to post in and connect with others. I appreciate it.
Musical
Feb 7, 2013 02:49 AM Moderators wrote:
Chrissyb, thanks for letting us know about the format being "off" - all fixed now!
Musical, we appreciate your feedback about the forums!
• The Mods
Feb 7, 2013 03:37 AM Musical wrote:
Just another good bit of feedback... I was generally looking around at the colour scheme and I find it easy on my eyes. The subtle lemon and the white doesn't appear to be harsh and glaring. These things do make a difference. Additionally I tweaked my colour settings within Windows properties and the nice greys and reds which are unique to my computer make for a nice colour scheme with yours.
Feb 7, 2013 05:28 PM addidas1120 wrote:
having trouble viewing pictures. Are they posted in a different forum section?
Feb 7, 2013 05:35 PM Moderators wrote:
addidas, if you're looking for the Reconstruction Picture Forum, it is run by long-time members of the Breastcancer.org community, but it's not actually part of BCO. To get access to the forum, you'll want to send a private message to that forum's admin, nowheregirl.
Here's the link to message her:
community.breastcancer.org/mem...
• The Mods
Mar 7, 2013 10:25 AM gracie1 wrote:
Not a huge problem, but it recently caused a misunderstanding between myself and another member, and weird because it seems it's a problem for me but not for others??? Problem is probably too strong a word, more of an annoyance. When I log in, I stay logged in unless I manually log out. Just "x"-ing out of the board doesn't do it. I stay logged in forever. How come? With every other site on the net, if you "x" out, you have to sign in next time you visit. Like I said, not really a problem, just laziness on my part for not manually logging out, but wondering why it works that way for me but not another. I can get used to logging out, not a big deal, but just curious.
Mar 22, 2013 09:30 PM MelissaDallas wrote:
I find it so frustrating to not be able to add a photo from an Ipad.
It is exactly the kind of thing the device was designed for yet we lose all the options on a post when we use one.
Mar 22, 2013 10:32 PM, edited Mar 23, 2013 09:18 AM by Moderators
MelissaDallas, we understand your frustration, and improving the integration with mobile devices such as the iPad is one of the technical improvements on our list of objectives when budgets allow. In the meantime, can you email pictures you take with your iPad to yourself, to retrieve at a computer and post from there?
We also hope that posting pictures from computers can one day be easier too.
• The Mods
May 5, 2013 02:00 AM Valjean wrote:
Moderators:
For the past 2-3 weeks I have not been able to read any of the Breaking News articles available for access on the left side of the page in view. It tells me: "There is a problem with this website's security certificate. The security Certificate presented by this website was issued for a different website's address." And it advises me to not continue so I don't.
I use Windows Vista/Internet Explorer Version 6.0 and have made no changes to my computer & it is not brand new.
It's quite anoying because I can't read any of the news.
Anybody else have this problem?
May 5, 2013 02:58 AM Moderators wrote:
Valjean, thank you for letting us know. We'll ask the tech team to look into this.
• The Mods
May 5, 2013 06:46 PM River_Rat wrote:
Mods, can we not stay logged in anymore, or is it just me?
May 5, 2013 07:55 PM Moderators wrote:
River_Rat, it might be just you, but let's try to figure out what's happening. Sorry to ask you these basic questions, but they can help with troubleshooting.
At the log-in screen of any/all computers or devices you use to get to BCO, do you have the "Remember my user name" check boxed checked?
Do all browsers on all computers or devices you use to get here have cookies enabled? Updating to a new browser version will sometimes automatically change this setting to reject cookies, and they're needed to use the boards.
Let us know, and we'll dig into this further if needed!
• The Mods
May 5, 2013 08:17 PM River_Rat wrote:
Hi Mods, It used to be that if I logged in with my iPad then I would have to log back in when I used my computer, but other than that I stayed logged. Just the last couple of days I haven't logged in with my iPad but I've had to log back into the site several times. It's just been when I've been off this site overnight or for several hours I have to log back in - if I'm on this site and just go elsewhere for a bit I don't have to log again.
It's not a big hassle because I've got it set up to remember my user name and password so I just have to click one button. I just wondered if this was a new policy. I'm on a Mac running OS 10.7.5, using Safari 6.0.3, which is the only browser I use. I haven't updated anything in the last week so I can't think of how anything would have changed from my end.
As I said, it's not a problem for me - more a curiosity than anything, so don't spend time on it unless others have having the issue.
May 6, 2013 02:16 AM Moderators wrote:
Thanks, River_Rat, we'll keep an eye open for reports about this and be poised to follow up if it looks as though something's changed with the log-in process that we're not aware of.
• The Mods
May 8, 2013 02:05 AM Valjean wrote:
Mods,
Thank you! Your fix worked, I can access the articles again.
Thank you again.
May 8, 2013 02:36 AM Moderators wrote:
Awesome, Valjean! We'll confirm with the tech wizards. 