Welcome to the Community Knowledge Exchange
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breastcancer.org's Community Knowledge Exchange includes a very active discussion area and Chat Rooms. In our discussion area, we currently have almost 50 topics where you can start a Conversation or join an existing Conversation. Within our open Chat Rooms, you can chat in real-time with other Community Members.
To keep our Community safe, you must register to start a Conversation, add a Comment, or use the Chat Rooms. If you are an existing member of our previous Discussion Boards, you can log in to claim your existing account.
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Community Knowledge Exchange Help
Community Knowledge Exchange Tip: Help keep our Community safe by not submitting personally identifiable information (first and last names, phone numbers, addresses, and/or other forms of identification) in Comments and Conversations. Community Knowledge Exchange public content is searchable by Internet search engines. Private Message content is not searched by Internet search engines, so you may exchange personally identifiable information here if you wish.
Video Tutorials
Note: You must have the latest version of Flash Player to view these video tutorials. It can be downloaded for free at Adobe.com. Each video tutorial will open in a new browser window, and will not auto-play – you must click the play "arrow" button to initiate playback. When you are done viewing, simply close the window to return to this page.
- Registering and Logging In
- Starting a Conversation and Adding a Comment
- Sending a Private Message
- Personalizing Your "My Home" Area
Help Topics
- Do I have to register to use the Community Knowledge Exchange?
- Why do you ask for my email address?
- Help! I'm having trouble registering
- How do I log in?
- Help! I'm having trouble logging in
- What do all these new terms mean?
- How do I start a new Conversation or add a Comment to an existing Conversation?
- How do I change my password or update/edit my profile?
- How do I add an image to my message?
- How do I add an avatar to my profile?
- Is there a limit to avatar image size?
- Can I attach a file to my Conversations or Comments?
- What are the Community Knowledge Exchange rules?
- How do I edit my time zone and email preferences?
- Why is a Conversation’s subject so important?
- How do I find Conversations that may already have the answer to the question I have?
- How can I ensure my Comments and Conversations have white space in them?
- Is there a spell check function?
- How do I edit my content?
- How do I delete my Comment?
- What if I submit content to the wrong Topic?
- How do I add a Conversation to My Favorite Conversations?
- How do I send a Private Message?
- What are Active Conversations?
- How do I report spam or Community abuse?
Do I have to register to use the Community Knowledge Exchange?
Yes, in order to start a new Conversation or add a Comment, you must be registered. You can browse the Community Knowledge Exchange unregistered, however. If you choose to register, you will be able to edit your profile and preference and you will get the most out of the breastcancer.org Community.
Why do you ask for my email address?
Your email address is used for email notifications, Community Knowledge Exchange communications, and to email you your password. We never publicize your email address as we realize that people don't want everyone to have this information. We need to know it in case you need to have a new password emailed to you, or to answer technical support requests.
Help! I'm having trouble registering
This is usually because your browser is not set to accept cookies from our site. Cookies are used to track your user name, password and which content you have looked at in your current session. Without accepting cookies you may not be able to log in.
How do I log in?
If you have registered with the Community Knowledge Exchange, you can then log in and begin starting Conversations, adding Comments, and personalizing your experience. To log in, look in the pink area in the upper right-hand corner of your screen for the Log In link. This link will take you to a page where you can enter your user name and password. Keep in mind that the password is case sensitive. This means that S (capital) and s (lowercase) are not the same.
Once you have entered your user name and password, you'll be brought to the main Community Knowledge Exchange page.
Help! I'm having trouble logging in
The following checklist may help you successfully log in:
- Make sure you are entering your password correctly. Passwords are case-sensitive.
- Ensure caps lock is not on.
- Ensure that your browser accepts cookies. High levels of security restriction in certain browsers will automatically reject cookies. In order to use the Community Knowledge Exchange, your browser will need to accept cookies.
- Completely logout by hitting the Log Out link at the top of the page, and then log in again.
- Click the reload/refresh button on your Web browser after entering your login information.
- If you continue to have problems, go to the login page and click the “Forgot your password?” link. Enter your user name or the email address you used to register for the Community Knowledge Exchange. A temporary password will be generated and emailed to you.
What do all these new terms mean?
Our new Community Knowledge Exchange offers new terminology to help Community Members better use and understand the Community Knowledge Exchange. Here is an overview of our new terminology:
Categories – For example, “Not Diagnosed but Concerned” is a Category and holds Topics such as “Not Diagnosed but Worried” and “High Risk Women.”
Topics – Topics are subsets of Categories and provide specific topic areas for Community Members to submit content. For example, if you are a Community Member who is worried about breast cancer, but is not diagnosed, you would choose the “Not diagnosed but worried” Topic to submit your concern.
Conversations – Conversations are subsets of Topics. Once you have found an appropriate Topic to submit your content to, you can start a new Conversation that details your question or concern.
Comments – Comments are subsets of Conversations. Once you or another Community Member has started a Conversation, Comments can be added to the Conversation by you and other Community Members.
How do I start a new Conversation or add a Comment to an existing Conversation?
First, ensure you are logged in to the Community Knowledge Exchange. Once you are logged in, you can start a new Conversation by navigating to an appropriate Topic. For example, if you are a woman who is concerned about breast cancer and you have a question, you would navigate to the “Not Diagnosed but Worried” Topic. Once there, click the “Start a new Conversation” button to begin writing. When you are ready to post your new Conversation, click “Submit”.
To add a Comment to an existing Conversation, navigate to the Conversation you would like to add the Comment to. Then, click the “Add a Comment” link on the right hand side of the Conversation/Comment table. When you have finished writing your comment, click “Submit”.
How do I change my password or update/edit my profile?
You may update your profile--including changing your password--at any time by clicking the "My Home" link found at the top of any page. To update your profile, click on the “My Profile” tab. Navigate through Step 1, Step 2, and Step 3 of your profile to update your public information, your private information, or your diagnosis information, if applicable.
To change your password, click on the “My Profile” tab. Navigate to Step 2 of your profile (My Private Information) and find the password field. Click the “Change…” link to the right of the password field to change your password.
How do I add an image to my message?
To add an image to a Conversation or a Comment, click the image icon 
in the Comment/Conversation toolbar. A popup will appear where you can enter the image’s URL, description, and dimensions. Click “Insert” to add the image.
How do I add an avatar to my profile?
To add and avatar to your profile, navigate to the “My Home” link found on any page. Then navigate to “My Profile”. Click “Edit Profile” and navigate to the Upload Avatar field at the bottom of the page.
Is there a limit to avatar image size?
We ask that you keep your images relatively small. As a rule, please do not exceed 125 x 600 pixels and/or 35k for your avatar image. This will ensure that the Community Knowledge Exchange load quickly for all Community Members.
Can I attach a file to my Conversations or Comments?
No. For security purposes, file attachments are not allowed.
What are the Community Knowledge Exchange rules?
The Community Knowledge Exchange rules are the rules Community Members agree to when they sign up to use the Community Knowledge Exchange. You can find a link to the Community Rules in the pink navigation area at the top of all Community Knowledge Exchange pages.
How do I edit my time zone and email preferences?
You can edit your email preferences by clicking the "My Home" link found at the top of any page. Then navigate to the “My Preferences” tab to edit time zone preferences, email preferences, and image display preferences.
Why is a Conversation’s subject so important?
The first submission of a Conversation establishes the subject by which all subsequent Comments will be known. Make Conversation subjects as descriptive and as specific as possible. For example, 'LCD burn-in questions', is much better than something completely generic, such as 'Newbie needs help!'. Not only is it more likely to elicit a response, but it'll also make it much easier for all Comments in the Conversation to be found.
How do I find Conversations that may already have the answer to the question I have?
One of the key features of our new Community Knowledge Exchange is the Search. Before starting a Conversation, it is always worth checking to see if your concern has already been submitted. You can do this via the “Search Community Knowledge Exchange” field below the pink login section in the upper right hand corner of the screen.
How can I ensure my Comments and Conversations have white space in them?
Hit the carriage return twice at the points where you want to insert a blank line.
Is there a spell check function?
Yes, there is a spell check to use when you are starting Conversations, adding Comments, and sending Private Messages. To use the spell check, click the 
spell check icon from the message toolbar. The spell check function will underline any misspellings it finds in red. Left-click the misspelled word to learn suggestions for correction.
How do I edit my content?
To edit your content, click the "Edit" link within the Comment or Conversation you wish to change.
How do I delete my Comment?
First, ensure you are logged in to the Community Knowledge Exchange. When you are logged in, you can delete your own Comments by clicking on the Delete link to the right of the Edit link below the Comment text. From there, you will be taken to a confirmation screen that asks you to confirm or cancel your deletion. When you have deleted your Comment, a placeholder for that Comment will still exist showing that you have deleted the Comment. Remember, you can only delete your own Comments.
What if I submit content to the wrong Topic?
Let the Community Knowledge Exchange Administrator know - he/she will be able to move it for you.
How do I add a Conversation to My Favorite Conversations?
To add a Conversation to your favorites, click the “Add to Favorites” link at the bottom left of the Conversation you wish to add.
How do I send a Private Message?
There are two ways Community Members can send Private Messages. The first way is from the Community Knowledge Exchange / Conversations pages:
- Click on the user name of the community member to whom you would like to send a Private Message.
- Click on "Send user name a messsage".
- Fill in the Subject line and message body.
- Click the "Send Message" button.
The second way is from the My Home area:
- Click the "Send Private Message" button.
- Under "Choose Recipient", click "My Favorite Members" or "Community Member List".
Note: You may send a Private Message directly to a Community Member or add them to your "My Favorite Members" list from that member's profile. If selecting from the "Community Member List", Community Members are listed alphabetically. You may also search for a specific Member by clicking "Search for Community Members". - Click on the user name of the Member to whom you would like to send a Private Message.
- Click "Send user name a Message".
- Fill in the Subject line and message body.
- Click the "Send Message" link.
What are Active Conversations?
Active Conversations are Conversations that have had Comments submitted to them within the last 24 hours. When you click the Active Conversations link, you will see a table of all Conversations that Community Members have added Comments to. The table is in reverse chronological order and lists the Conversation’s topic, when it was created, and who submitted the last Comment. Click on the link in the Conversation column of the table to go to your first unread Comment of that Conversation.
How do I report spam or Community abuse?
First, ensure you are logged in to the Community Knowledge Exchange. Click on the Report this Comment link found on the lower right-hand side of the Comment to report Community abuse. Community abuse includes:
- spam
- solicitations to buy products
- threatening, abusive, or hateful comments
Community abuse does NOT include:
- comments which simply have a different viewpoint than yours
- moderator-approved solicitations for interviews or events
Community Members who abuse the Community by submitting spam or other abusive content will have their account temporarily banned. Community Members who report Community abuse when the content does NOT qualify for Community abuse will also have their account temporarily banned. Repeated offenses of Community abuse or reporting abuse will result in a permanent ban.
