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Topic: insurance appeal

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  • Posted on: Sep 26, 2007 08:57 pm, edited Sep 26, 2007 08:57 PM by mwoodrowe
Joined: Jun 2004
Posts: 179
mwoodrowe wrote:

Hi All:

i am working on an appeal to oxford to make an in network exception for dr levine in ny.  they say they have in network providers. i have met with a couple and they do not recommend the surgery for me but the main thing is that they do about 10 dieps per year.  maybe.  i do not want to go to a dr who is not an expert.  so i am appealing on the basis that the in network providers have turned me down.  i was just wondering if anyone else had a similar situation and what worked in your case.  thanks so much!!

Posts 1 - 12 (12 total)
ophelia
MA
Joined: Sep 2007
Posts: 322
Sep 26, 2007 09:21 pm ophelia wrote:

Hi,

I just got a denial from my carrier, today, for Dr. Allen/Levine. They are saying that I have a PS in Network who will do the proceedure.  Problem is that this ps will do an SGap but not simultaneously.  I'd have to have unil mast on one side and 3 months later go back to do the other side.  Can you believe that.  I'm not thrilled about doing this once never mind twice.  I'm filing an apeal on the basis that the ps in network does not perform the same proceedure because it is not simultaneous.    Why are the others not recommending the proceedure for you?  Does it have anything to do with not having enough abdom. fat?  because that's why I can't do DIEP. I think if you're persistant, eventually they will approve it.

GOOD LUCK!!!!  

AnneW
Boulder, CO
Joined: Oct 2002
Posts: 3,298
Sep 26, 2007 09:30 pm AnneW wrote:

I have found, from both being a patient and working in the medical field, that you need tor eally get your ducks in a row when appealing an insurance denial. You have to be as specific as possible when stating your case.

For example, don't just say, "Dr. X is an expert in this field." Say something to the effect of, "Having this complex procedure done by a surgeon who has had little experience with DIEP may result in a poor outcome, entailing revisions, prolonged hospitalizations, and needless of your insurance dollars spent."

You are entitled to this procedure. If your insurance company puts no specifications on what TYPE of reconstruction you have (and by law, I don't think they can) and there's not an acceptable provider in your network, then I think they should have to let you go elsewhere.

Just know that the first round of appeals is usually to a person without much medical knowledge. Ask to speak to a supervisor or the medical director. Know your rights, and don't get too emotional. These folks deal with facts, percentages, etc. And money.

Best of luck. I sure wouldn't do a DIEP without having an expert on board.

Anne

mwoodrowe
Joined: Jun 2004
Posts: 179
Sep 26, 2007 10:25 pm mwoodrowe wrote:

thanks for the replies.  i was told i was too heavy and i am large breasted.  i am trying to lose about 10lbs before the surgery.  and i cannotunderstand why an insurance co would want to risk their money on complications.  so we'll see. i am putting the appeal together carefully.

Emily
Joined: Sep 2007
Posts: 3
Sep 26, 2007 11:04 pm Emily wrote:

I also am going through this. My insurer has approved bilateral I-GAP surgery but will not grant in-network benefits. Also, the Usual and Customary charges they told me are so low that, even if they would grant in-network benefits, it doesn't help all that much.

They did give me the name of an in-network surgeon in Maryland who does S-GAPs. They haven't been responsive when I called but I did some online research and it turns out he specializes in hand surgery. I don't consider that a viable option.

I will be appealing their ruling as well so thank you, Anne, for your comments. If anyone has any other suggestions or some sample letters which were effective, that would be really helpful.

Emily

Felicia
Hudson Valley, NY
Joined: Nov 2004
Posts: 2,252
Sep 27, 2007 11:30 am, edited Sep 27, 2007 11:34 AM by Felicia Felicia wrote:

I had to appeal for Drs Levine and Allen after being denied as well. It took two rounds, but I was prepared to physically go to wherever the folks who make these decisions were and flash my mangled chest if I had to. You have to be prepared to exhaust all possibilities, too, and not take "no" for an answer...

I agree with Anne about being as specific in your appeals as possible. Detail why you want to go with the surgeon/technique you've chosen. Keep in mind that Dr. Allen pioneered the DIEP and GAP proceedures and has done THOUSANDS of them, not just 10 or so that the in-network docs may have. Insurance companies are required to let you do the reconstruction of your choice, but I've found that if you want a specific, off-the-beaten-path type of recon done (IGAP, SCAP, DIEP for example), you'll need to say WHY - like for you, mwoodrowe, the fact that the in-network docs have said you're not a candidate is very good reason to try to go out of network with the best there is.

I would add, though, that you should try to follow up with a letter during every stage of the appeal process - even if round one is a generic form or a phone conversation. Know how your particular insurance company's appeal process works and stay on top of them about it - especially when it comes to the number of days they have to respond by, etc. I've found that when it comes to appeals, the squeeky wheel most definitely gets the oil.

All the best...

Kiai! :D
mwoodrowe
Joined: Jun 2004
Posts: 179
Sep 28, 2007 07:02 pm mwoodrowe wrote:

thanks Felicia...i plan to send it certified and fax it and then phone LOL

Trustme
Joined: Sep 2007
Posts: 1
Sep 29, 2007 08:57 pm Trustme wrote:

I am also trying to get a Diep and I am concerned that by the time I see the in network PS next Wed and then see the expert PS at the end of next week and then proceed with the fight with the insurance company - it will be about six weeks making it a total of 8 weeks after diagnosis to get the surgery done.  I am stage 1 but worry that it will advance with the time lapse.  I want the mastectomy/surgery at the same time.  Is any one else concerned with the time lapse?

Tricia

mwoodrowe
Joined: Jun 2004
Posts: 179
Oct 4, 2007 06:39 pm mwoodrowe wrote:

tricia...i have dcis so although i won't bee 100% sure that there isn't something else in there til the surgery, it took me a while to come to terms with this and move ahead.  why don't you check with your breast surgeon (if you already have one) or oncologist and get their opinion.  good luck to you.  i filed my appeal yesterday....we'll see what happens.

josied0
Joined: Dec 2005
Posts: 228
Oct 4, 2007 06:57 pm josied0 wrote:

Fingers crossed for the appeal!!!

Tricia...talk w/ your oncologists and get their opinion.  For me I was first DCIS once I had  bilateral Mas I had 2mm of IDC within breast tissue then had idc in 3 out of 11 nodes...I did have immediate recon with expanders, but got an infection and had to have removed....I just had diep AUG 31 w/Dr. Levine.  I know it is fantastic to have one surgery, but ultimately in my opinion anyway, you want to get the cancer out...it is just shameful that when you wish to choose DIEP you have to fight with Insurance to have and expert surgeon...honestly, in the long run it will save Insurance companies to allow patients exceptions in this case it is such a sensitive surgery you would want someone very skilled doing it......it is going to take some real fighting out there to get this changed!!  See what your Doc's say and go with your intuition.....best of luck with  it all!!!  fists up!!!!

Annakin
Joined: Oct 2006
Posts: 69
Oct 5, 2007 01:43 pm Annakin wrote:

Hi ladies,

I just had my request denied this morning.  I am going to the "grievance" process next.  That may take a while, because they only meet every month or two.  My surgery is next Thursday and I will pay the down payment myself.  What I want to know is......does anyone know the cost if insurance does not pay??  What would be the total???  I am a little freaked out by this.  I do have the money or can get it...but it is just not fair.  I didn't ask for this.

Ann

Sandy-MomsD…
Torrance, CA
Joined: Oct 2005
Posts: 1,470
Oct 7, 2007 06:29 pm, edited Oct 7, 2007 06:33 PM by Sandy-MomsDaughter Sandy-MomsDaughter wrote:

Tricia,

I was stage I and had to wait eight weeks.  All of my doctors agreed that it wouldn't make a difference, and it didn't.   Actually, my treatment has been the same as if I'd decided on prophylactic surgery and had never had breast cancer.   It was explained to me that my cancer had already been there for 5-7 years and a few extra weeks of waiting weren't going to harm me.

I did win on my 2nd appeal to my insurance company. The first letter was short, and they denied me.  For the second go-round I composed a very long letter to explain how challenging DIEP surgery is (it is coded by Medicare to be as complex as a kidney transplant), and also used some information I'd uncovered with regard to the in-network surgeon to explain why I was choosing to go with the out-of-network surgeon.   My insurance company actually ended up paying more than they would have to the in-network surgeon!

goldnmom
Joined: Sep 2006
Posts: 354
Oct 8, 2007 08:56 am, edited Oct 8, 2007 09:01 AM by goldnmom goldnmom wrote:

I totally agree with specifics being necessary, and talking 'insurance talk', ie dollars counting most. Repeated surgeries for other reconstructions cost more dollars in the long run. Complications cost more dollars. It is also very important to thoroughly understand the appeals process with your particular ins. Co. Don't waste an appeal due to filing it improperly, or after a time limit.

I won on second appeal. The clincher for mine was another PS with good credentials, in network, writing a letter to ins co stating that he couldn't see any other option than to have Dr. Allen operate on me due to the fact that in network surgeons are not performing DIEP 'effeciently and effectively' at this time. In other words, operating time is way too long with less success rate than is acceptable.

I know another member here who wrote a brilliant appeal letter and won on the first appeal. She quoted one of the major reconstruction book authors several times to state her case. Wish I could remember who wrote the book. In essence, her appeal was all about using a very experienced surgeon for DIEP, with published material supporting this. The author of the book was a physician. I'll try to find out who.

Edited to add that I also sent 2 photos with my second appeal. One of me before breast cancer, smiling and happy. The second one was of my post bilateral mastectomy chest (face not included). Most of the people making these decisions deciding our fate have never seen what mastectomy looks like. My thought was that they should associate a person with the appeal, and totally understand what they were deciding. Just don'r give up! The ins co counts on you doing just that!

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