Nov 1, 2010 11:57AM MNLinda wrote:

It's a real annoyance.  I don't much like the mastectomy bras they show you - The first two the fitter brought me were those big white granny bras, even though I had specifically told her that's what I didn't want.  I did eventually get some bras I was reasonably happy with, but had to go out and get extenders (extra hook & eye) because the fitter was so adamant I should have a 32, not a 34, and 32 feels too tight to me.

All that, and you have to sign all the papers for the insurance coverage, and receive & sign an acknowledgement that you received a copy of the store's privacy policy.  Whew.

Nov 1, 2010 04:36PM pattyinarnold wrote:

I have the phone# to the corp at Nordstrom and I am going to call and let them know I felt like a drug dealer or someone buying something nasty.....I do think we need to do serious complaining, I just don't know who to complain to.  That is why I vented here..I knew there were people who knew how hurt I felt by being treated that way...Living with the scars and disfigurement is one thing this was just too far..

What web sites have you had luck with Madalyn?

Nov 2, 2010 01:16PM pattyinarnold wrote:

I called Nordstroms corporate office today and the put me in touch with the person who handles their mastectomy program.  It was a man...I explained my problem with how it was handled and he was very glad I called, at least that is what he said.   He said they thought they had the program down, but it looks like they still need to work  on training.  I did tell him "we are women and loosing our breast does not stop us from shopping".  That if the girl had been able to show me a rack that they had all the mastectomy bras at and let me look at them I would have been ok.  I did tell him that it hurt me and I left the store in tears.  It did prevent me from shopping in that store.  He asked me if I would speak to a lady they just hired to set up the program.  So we will see if they bring us out of the "back" room.   

Nov 4, 2010 10:31AM otter wrote:

I absolutely agree with everyone who's saying we should be able to browse through a rack of mastectomy bras, the same as any other woman can browse through a rack of bras she's interested in.  But, I'm wondering a couple of things...

First:  It wasn't very many decades ago that "large"-sized bras were not on display in the lingerie section, either.  They were packaged in boxes in a cabinet with pull-out drawers.  No way would there have been 48 DDD's or anything similar hanging on pretty hangers for all the world to see.  For that matter, it was pretty darn hard to find "training bras" (32 AAA etc. -- basically a band of jersey fabric) on public display when I was in the market for one 45 years ago.  Now, there are all sorts of petite-sized bras in bold colors; but what's most remarkable is that the super-sized bras dominate the lingerie sections of the stores where I shop.  It took awhile, but women are no longer self-conscious about having very small or very large breasts.  Or, at least society doesn't expect that they will be...

Which leads me to my second thought.  How many women our mothers' age (mine is 84) would be comfortable shopping for a mastectomy bra if those bras were hanging on racks in full view of passers-by in the lingerie section of an ordinary department store?  Not very many?  Yeah, that's what I thought, too.  I have no doubt that some of the secrecy is because the store clerks might be uncomfortable; and some might be because other customers might shy away.  But, I'm wondering if some of the secrecy is a misguided attempt to provide us with privacy the store might think we want.... even if we don't need it anymore, because we're okay with our bodies.

Just wondering.

otter

Nov 4, 2010 11:01AM pattyinarnold wrote:

I am not down on Nordstoms at all.  I got the prostheses and bras I have there.  The first appointment to be fitted was very good.   The fitter was very helpful and kind.  That is why I went back.  Even if they pulled a special rack form the back or something for you to look at that would be ok.  The program they have is great.  They are one of the only stores that offer it and I really appreciate that they are trying to help us  I explained this to the corporate manager I spoke with.  He said it is a new program and feed back is the only way they can expand it and improve it to really meet our needs.  So far everyone I have spoken to has been very interested in the feedback of some who uses their program.

It is not the same for all of us.  My mom is 84 and she wouldn't have a problem.  The bras look just like all the others except that pocket.  The point is...choice to do what is comfortable for you.  For me, it was being able to browse and not be herded in the back room.  Insurance should not have been a issue until I was ready to buy.   Nordstroms didn't bill my insurance the first time.  They gave me the paperwork, but I had to pay up front and bill my insurance myself.

I didn't know they would have regular bras pocketed either.  Good info thank you. What I would like to see is giving us a option to make that appointment for a fitter or just browse and pick your own.  You can try on regular bras so why can't we try on our bras if we need to.