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Help with Abbreviations

Topic: If you're consistently having log-in issues, please read!

Forum: Info & Resources for New Patients & Members from the Team —

New Members, start here first for How-to Tips, Community Rules, and What to Do if You've Just Been Diagnosed. MODS and ADMINS only topics here. Please see all the other forums below to post. Thanks.

Posted on: Apr 22, 2017 02:05AM

Moderators wrote:

For those of you who are constantly having log-in issues and having to create a new password in order to access the boards every time you log in, please see below:

Macs are autofilling email addresses into the "Username" field. During the password reset process, the email address is used as the identifier, so that seems to be what the Macs are saving, but then during the log-in process, the username is used as the identifier, which is conflicting with the password.

So, make SURE when you're logging in, you're filling in your Username as your ID (not your email address), and use that along with your password in order to log in correctly.

Please let us know if this resolves the issue or if you're still having problems.

--The Mods
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