AI Chart Notes From My Doctors
Hello!
Recently I noticed my doctors have started using AI to write up their chart notes.
Everywhere I had said “I have concern about….”, the AI Monster wrote “I have anxiety about….” which to me is NOT the same at all.
This last chart note was so humiliating (even my usually placid husband was shocked because he was there and agreed I’d never said 80% of what was written) that I contacted my nurse navigator and just burst into tears.
It’s important to note I am not prone to tears, but this was once again another “thing” that I had to manage besides feeling wretched.
Has anybody else had to deal with this?
What can be done so that I am being represented fairly in chart notes?
Comments
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Not like that. I know they use ai. Usually it says the Dr told me this or that when he didn't. That doesn't bother me cause it wasn't important stuff and I was informed as I read it. Nurse told me. The Dr is supposed to edit it.
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I have noticed minor discrepancies and just sent a My Chart message. It was immediately corrected.
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Some of the doctors at my medical facility were using what they referred to as "ambient listening" over the winter. It was like they were recording your conversation with them, on a device like a phone. I assume it was some kind of AI, because they said it would automatically change certain things or delete them (can't remember just what). They told me it was new and that they needed the patient's permission to use it, and they would document whether you gave permission or not. I told them to go ahead and for one appointment in particular, I thought it might have been a help, because it did pick up a lot of what I had said and asked about, whereas the typical notes did not always reflect what I had brought to the conversation.
Interesting though, the last few times I have been to see the oncologist, and to urgent care, neither place has used the "ambient listening", as they did before, so I am wondering if they decided against it? I just don't know, but your experience is of note and has me wondering about this whole business again. I sympathize with your concerns that the notes did not adequately reflect what you thought transpired. I think that's a big deal, and I hope you get it straightened out. If this is what AI does with medical appointments, I don't think we need it.
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So many inaccuracies that drove me crazy, so I stopped looking. Now, at each appointment with a provider, we now discuss what I have going on in a global fashion because I don't want to risk him/her trusting another provider's notes and making decisions based upon said inaccuracies. Ridiculous, but that's reality now.
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