how about drinking?

Good Morning, Loungettes! It's going to be a bit of an exciting day today. I woke up the power out to part of the kitchen and living room. Not too big a surprise, it was windy last night and if the power flickered it sometimes flips a couple of circuits. So I feed the puppers and put my coffee on and head downstairs to check the breaker panel, expecting to be back upstairs with everything working by the time my coffee is done. Silly me. I heard a funny noise as I went down the stairs, and found a very large puddle of water about 3 inches deep with more water raining down from the pipes overhead. So I've got the water main off, the power to the furnace off, and a call out to a plumber I've used before. Hopefully someone can get here today, but it may be tomorrow. At least things aren't getting any worse as I wait, the overnight snow has been plowed from the driveway already, and I've got the Wednesday, Women, and Wine get together to look forward to this evening.

Wally--If they had a PA in the onco dept that person should have seen your DH, or in some way responded to your call for help. That's what the department is there for. Your letter is not offensive, it expresses the justifiable frustration you feel about how your DH was treated, or more accurately, not treated. The powers-that-be need to know how his treatment affected you and your DH, your letter does that. The powers-that-be need frequent reminding that patients are people, human beings, deserving of decent treatment, and not just medical record numbers and insurance claim generators. Being "calmer" comes later as the investigation unfolds, if anyone truly investigates the situation. One thing that is very helpful is keeping a notebook with the date, time, and name of every person who calls you or who you call, with notes about what was discussed. You can estimate the times of the calls you made and received at the time, or get the times from your phone call history on your phone. Create a running timeline and attach a copy to everything you send in to anyone by email or snail mail. The timeline I ended up with for Mom's experience with the local cancer center is 5 pages long and has been extremely useful for referencing specific calls and interactions and shows the hospital system's quality control and/or patient satisfaction department that you have legal action worthy information documented and being documented ongoing. That make them sit up and pay attention. Being "calmer" gets you nowhere in these situations, I know from experience. They made you and your DH's lives miserable, and they should be held accountable, not treated gently and allowed to brush things off without consequences, even if the only consequence is that they have to give you a (preferably written) apology. This experience negatively affected your lives, it's not just a small appliance not fixed correctly or minor paperwork mistake at the bank. The thing to do now is keep the issue open. You should hear from someone soon, be prepared to tell them what you want done, who you want a written apology from (and that can be more than one person), and that you expect a response/resolution within 10 days. Repeat this formula with every contact until you get the apologies AND evidence of what is being done to prevent the same thing from happening to someone else.

Sorry if I'm ranting a bit, this situation is making me as angry and upset for you and your DH as I was for me and my Mom. This kind of thing is happening too often. More of us have to stop being "good patients" and start holding hospitals and doctors' offices accountable if anything is going to change.

Ingredients
• 1 Ounce Fireball Whisky
• 12 Ounce Hard Apple Cider Angry Orchard
Instructions
• Combine Fireball Whiskey and Hard Apple Cider in a Pint Glass. Stir together. Enjoy

From https://www.tammileetips.com/angry-balls-drink-recipe/

NM,

Sorry for the pain-in-the-butt plumbing problem.

Enjoy your get together with WWW this evening.